6. Your cancellation rights
For a UK distance service contract, you normally have 14 days after the day the contract is entered into to cancel without giving a reason. The personalised cancellation notice states the calendar deadline. You may use F2's form or make any clear cancellation statement to the contact details above. Sending the notice before the deadline is sufficient. You do not need to use our form, explain your decision or wait for our acknowledgement.
Unless you separately request an early start, we wait until the cancellation period has ended before supplying the service. If you expressly ask us to start early after receiving the required information, and cancel during that period, a charge may be due only for the proportion of the agreed service actually supplied up to your cancellation. It is based on the agreed total price, or the market value if that price is excessive. Paying an instalment does not mean that the whole instalment has been earned.
You pay nothing for services supplied during that period if we failed to give the required cancellation or proportionate-cost information, or started without your express request. The cancellation right ends before its normal deadline only after the whole contracted service is fully performed, following your express early-start request and acknowledgement that this would end that right. Completing one stage does not end the right for an unfinished package. Rights about defective or missing service remain.
If we fail to give the required cancellation information, the cancellation period can extend by up to 12 months beyond the normal deadline. If we provide it within the statutory extended period, you have 14 days after receiving it. We assess the actual dates, not a blanket expiry claim.
We reimburse amounts due without undue delay and, for this cancellation route, no later than 14 days after the day we are informed of your decision. We use the same payment method unless you expressly agree otherwise, with no refund fee. We do not replace a refund with credit unless you freely choose it.
For a customer outside the UK, we check the actual country and contracting circumstances before accepting payment. As a contractual minimum we offer the same 14-day cancellation protection described here, including its safeguards for early work, unless mandatory local law gives stronger rights. This is not a claim that UK law alone governs every country. No clause removes mandatory rights, access to local courts or remedies available under applicable law. There is no compulsory exclusive English-court clause.
7. Stopping later work, refunds and our errors
After the cancellation period, you may end unstarted stages by telling us. We refund prepaid unprovided work, less only a fair, previously disclosed and evidenced amount for service already supplied and lawfully chargeable. We do not charge the unused remainder of the package merely because it was booked, impose a cancellation penalty or deduct a standard administration percentage. We explain the calculation and pay the contractual refund within 14 calendar days of your notice. Mandatory rights prevail.
If our work is not supplied with reasonable care and skill or as agreed, tell us what is wrong. Where applicable, you may require repeat performance at our cost within a reasonable time and without significant inconvenience. If that is impossible or is not done in that way, an appropriate price reduction, potentially the full price, may be due. Other legal remedies remain available. A refund under the Consumer Rights Act price-reduction route is due without undue delay and within 14 days beginning with the day we agree that you are entitled to it. We will not delay deciding a complaint to defeat your rights.
An admission or funding refusal does not by itself establish that our work was defective. Equally, a refusal does not excuse our own error or remove any compensation or refund right you have. Nothing excludes liability that cannot lawfully be excluded, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation. We do not impose a blanket cap at the fee paid or require you to release legal claims to obtain a refund.
8. Institution refunds
Application fees, tuition deposits and tuition can have different rules. Before payment, check the institution's current policy, offer conditions, deadlines, evidence requirements, currency and any lawful deduction. The institution decides and processes refunds of money paid directly to it. A visa refusal is not a universal refund entitlement. We do not guarantee recovery or hold ourselves out as the institution's payment agent.
Where included in your quote, we help prepare one routine refund request and up to two follow-ups within the agreed period. That limit applies only to the agreed assistance, not to your rights against us or the institution. It does not limit correction or redress for our own error. Legal disputes, appeals and regulated immigration advice are outside this administrative scope.
F2.2 Optional cancellation form
Complete and send this form only if you wish to cancel. You can instead send any clear cancellation statement.
To: AL ASR CONSULTING LTD, 131 Leman Street, London, England, E1 8EY; info@alasrconsulting.com.
I/we give notice that I/we cancel my/our contract for the following service: __________.
Order/quote reference, if known: __________. Ordered/agreed on: __________.
Name of customer(s): __________. Address of customer(s): __________.
Date: __________. Signature of customer(s), only if submitted on paper: __________.
Optional preferred contact for acknowledgement: __________. Optional reason: __________.
No bank details, passport copy or evidence of a reason is required to submit a cancellation. Staff must still accept an identifiable clear notice if a field is omitted. Delete the inapplicable I/we wording if desired.
Send a cancellation or ask for help
Email info@alasrconsulting.com, write to AL ASR CONSULTING LTD, 131 Leman Street, London, England, E1 8EY, or use company WhatsApp. You do not need an account or this form. This page does not send a notice: copy the optional wording into your chosen message or print and post it. Keep evidence of sending. Do not send bank details or identity scans.